Refund and Withdrawal Policy

1. General Principles

All refund and withdrawal requests are subject to verification, fraud review, and compliance checks.

2. Subscription Fees

Subscription fees are non-refundable unless otherwise approved in writing by the Company.

3. Advertising Spend

Funds actually spent on advertising platforms are non-refundable.

This includes:

• Meta
• Google
• TikTok
• Snapchat
• Bing
• Taboola
• Outbrain
• MediaGo
• Any other advertising platform

4. Wallet Balances

Users may request withdrawal of available wallet balances.

Withdrawals may be subject to:

• Identity verification
• Source-of-funds verification
• Fraud review
• Compliance review

5. Processing Times

Withdrawals are typically processed within 1–10 business days.

Processing times may vary based on:

• Payment method
• Banking system delays
• Platform reconciliation
• Compliance reviews

6. Payment Fees

Users are responsible for:

• Bank fees
• Wire fees
• FX conversion fees
• Intermediary bank fees
• Payment processor fees

Such fees may be deducted from withdrawal amounts.

7. Chargebacks

If a chargeback or payment dispute is initiated:

• Wallet balances may be frozen
• Advertising accounts may be suspended
• Services may be terminated

The Company reserves all rights to recover outstanding amounts.

8. Fraud Prevention

The Company may reject, delay, or cancel withdrawals where fraud, abuse, money laundering concerns, or unauthorized payment activity are suspected.

9. Final Decisions

Refund and withdrawal decisions made in accordance with this Policy are final unless otherwise required by law.